Shipping & Refund

Shipping & Refund Policy

Everything you need to know about your Stickoda delivery and returns

⚠️ Strict 12-Hour Cancellation & Refund Policy

Because our name labels and stickers are custom-made and personalized, cancellations and refunds are only accepted within 12 hours of placing your order, strictly before the item goes into production. Once production begins, the order cannot be canceled, changed, or refunded.

📦 Shipping Policy

✨ Order Processing Time

All orders are custom-printed and processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

✈️ Shipping Rates & Estimates

Method Delivery Time Cost
Standard Shipping 3 - 7 business days Calculated at checkout
💡 Note: Shipping costs may vary depending on the delivery distance. Final rates will be calculated at checkout. 🔍 Tracking: You will receive a Shipment Confirmation email with your tracking number as soon as your order ships.

🔄 Return & Refund Policy

⏱️ 12-Hour Window for Cancellations

Refunds and order modifications are only available within 12 hours of purchase and before production begins. Once your custom stickers are printed, we cannot issue a refund for change of mind.

🛠️ Damages and Manufacturing Issues

Please inspect your order upon arrival. If the item is defective, misprinted, or damaged during transit, contact us immediately so we can evaluate the issue and make it right.

📦 Eligible Returns (Non-Custom Items Only)

For non-personalized items, any authorized return items must be unused, unpeeled from the original backing paper, and in their original packaging.

💡 Incorrect Information: We are not responsible for reprinting/reshipping if the customer inputs typos during checkout.

✨ International Orders & Customs Duties

Stickoda is not responsible for any customs fees, tariffs, or import taxes applied to your package. All fees imposed during or after shipping are the sole responsibility of the customer.

✉️ Questions About Your Order?

If you have any questions regarding your shipment tracking or need to report a damaged item, please contact us through our Contact Page or email us at support@stickoda.ca. We're here to help!